Brumatedeals Refund Policy

At Brumatedeals, we want you to be completely satisfied with your purchase of our innovative insulated tumblers, drinkware, and coolers. If for any reason our products don’t meet your expectations, our refund policy is designed to be straightforward and stress-free. Below is a detailed breakdown of our refund terms and processes:

1. Eligibility for Refunds

To qualify for a refund, your request must meet the following criteria:

  • Time Frame: Requests must be submitted within 30 days of the delivery date (as confirmed by your shipping tracking information).
  • Product Condition: Products must be unused, undamaged, and in their original packaging (including all tags, manuals, and accessories). We reserve the right to deny refunds for items that show signs of wear, misuse, accidental damage, or modification.
  • Proof of Purchase: A valid order number or receipt is required to process your refund (you can find your order number in your confirmation email or account dashboard).
  • Exceptions: Customized products (e.g., engraved tumblers) are non-refundable unless they arrive defective or damaged. Final sale items (marked as “Final Sale” on the product page) are also ineligible for refunds.

2. Refund Process & Timeline

Follow these simple steps to request a refund:

  1. Initiate the Request: Contact our customer service team at [email protected] with your order number, product name, and reason for the refund. Please include photos of the product and packaging if it’s damaged or defective.
  2. Review & Approval: Our team will review your request within 2-3 business days. If approved, we’ll send you a pre-paid return label (for eligible orders within the contiguous U.S.—international customers may be responsible for return shipping costs).
  3. Return the Product: Ship the item back to us using the provided label. Please ensure the package is securely packed to avoid damage during transit.
  4. Inspection & Refund Issuance: Once we receive and inspect the returned product (typically 5-7 business days after delivery to our warehouse), we’ll process your refund. Refunds are issued to the original payment method used for the purchase.
  5. Refund Timeline: Depending on your payment provider, it may take 3-7 business days for the refund to reflect in your account (banks and credit card companies have varying processing times).

3. Defective or Damaged Products

If your Brumatedeals product arrives defective, damaged, or incorrect (e.g., wrong color, wrong model), we’ll prioritize your refund or replacement:

  • Defective Items: For products with manufacturing defects (covered under our 1-year warranty), you can choose between a full refund, free replacement, or repair—no return shipping costs required.
  • Damaged in Transit: If the package is damaged upon delivery, please take photos of the packaging and product immediately and contact us within 48 hours of delivery. We’ll arrange a refund or replacement without requiring you to return the damaged item (in most cases).
  • Incorrect Items: If we send the wrong product, we’ll ship the correct item at no cost to you and provide a return label for the incorrect item (you won’t be charged for shipping or restocking).

4. Shipping Costs & Refunds

  • Original Shipping Costs: Standard shipping costs are non-refundable unless the refund is due to our error (e.g., defective product, incorrect order). Express or expedited shipping costs are only refundable if the order was not delivered within the promised timeframe due to our logistics partner’s delay.
  • Return Shipping Costs: We cover return shipping costs for eligible refunds (unused, undamaged items within 30 days) for U.S. customers. International customers are responsible for return shipping fees, which will be deducted from the refund amount if not covered by our warranty.

5. Non-Refundable Items

The following are not eligible for refunds under any circumstances:

  • Customized or personalized products (unless defective).
  • Final sale items (marked as “Final Sale” on the product page).
  • Products used, damaged due to misuse, or missing original packaging/accessories.
  • Items returned after the 30-day refund window.
  • Gift cards (digital or physical) are non-refundable and non-transferable.

6. Cancellations & Pre-Orders

  • Order Cancellations: If you wish to cancel an order before it’s shipped, contact us immediately at [email protected]. We’ll issue a full refund within 2-3 business days. Once an order is shipped, it cannot be canceled—you’ll need to follow our standard return and refund process.
  • Pre-Orders: Pre-orders can be canceled up to 7 days before the scheduled release date for a full refund. Cancellations requested within 7 days of the release date or after the product has shipped are subject to our standard refund policy.

7. Contact Us

If you have questions about our refund policy or need assistance with a refund request, please reach out to our customer service team:

  • Email: [email protected]
  • Response Time: We aim to respond to all refund inquiries within 24-48 business hours (Monday-Friday, excluding holidays).

We stand behind the quality of our products and are committed to making the refund process as smooth as possible. Thank you for choosing Brumatedeals—we appreciate your trust in our brand.

— The Brumatedeals Customer Service Team