Brumatedeals Customer Service Policy

At Brumatedeals, we’re committed to providing you with exceptional support every step of the way—from the moment you browse our products to long after your purchase. Your trust in our innovative insulated tumblers, drinkware, and coolers means everything to us, and we strive to make every interaction with our team seamless, helpful, and reassuring. Below is a clear outline of our customer service commitments:

1. Product Guarantee & Returns

  • Hassle-Free Return Window: We offer a 30-day return policy for all unused, undamaged products in their original packaging. If you’re not completely satisfied with your purchase, simply reach out to our team to initiate a return within 30 days of delivery.
  • Defect Warranty: All Brumatedeals products are backed by a 1-year manufacturer’s warranty against defects in materials or craftsmanship. If your product malfunctions due to a manufacturing issue within 12 months of purchase, we’ll repair or replace it free of charge (proof of purchase required).
  • Return Process: Contact our support team at [email protected] with your order number and reason for return. We’ll provide a pre-paid return label (for eligible orders) and guide you through the steps—no hidden fees, no complicated forms.

2. Contact Channels & Response Times

We’re here to help whenever you need us. Choose the channel that works best for you:

  • Email Support: Reach out to [email protected] for all inquiries (orders, returns, product questions, feedback). We aim to respond within 24-48 business hours (Monday-Friday, excluding holidays).
  • Order Updates: Track your order status directly through our website’s “Order Tracking” page using your order number and email address. For urgent order-related questions, include “URGENT” in your email subject line for priority handling.
  • Feedback & Suggestions: We value your input! Whether it’s a product idea, a service improvement, or a compliment, send it to [email protected]—we read every message and use your feedback to grow.

3. Order Modifications & Cancellations

  • Cancellations: If you need to cancel an order, contact us immediately at [email protected]. Orders can be canceled free of charge only if they haven’t been processed or shipped. Once an order is in transit, it cannot be canceled, but you can initiate a return upon delivery (per our return policy).
  • Modifications: Need to change your shipping address, product color, or quantity? Notify us within 12 hours of placing your order—we’ll do our best to accommodate your request, but modifications are not guaranteed once processing begins.

4. Shipping & Delivery Support

  • Shipping Inquiries: For questions about shipping times, delivery delays, or lost packages, contact our team with your order number and shipping details. We’ll work with our logistics partners to resolve issues promptly.
  • International Orders: International customers may incur customs fees or import duties (not included in product prices). We’re happy to provide documentation to assist with customs clearance—just let us know.

5. Our Commitment to Fairness

We treat every customer with respect, transparency, and fairness. Our team is trained to address your concerns thoroughly, and we’ll always communicate clearly about next steps. If you’re dissatisfied with our service, please let us know—we’ll go above and beyond to make it right.

Thank you for choosing Brumatedeals. We’re proud to serve you and stand behind our products with confidence. If you have any questions about this policy, don’t hesitate to reach out.

— The Brumatedeals Customer Service Team