Brumatedeals Shipping Policy

At Brumatedeals, we’re proud to offer free standard shipping on all orders worldwide—no minimum purchase required, no hidden costs, and no surprises at checkout. Whether you’re ordering our innovative insulated tumblers, drinkware, or coolers for yourself or as a gift, we want to make getting your products as seamless as possible. Below is a detailed breakdown of our shipping terms and processes:

1. Shipping Coverage & Eligibility

  • Global Reach: We ship to virtually every country and region worldwide, including the United States, Canada, Europe, Australia, Asia, Africa, and South America. If you’re unsure whether we ship to your location, contact our team at [email protected] for confirmation.
  • Free Shipping: All orders qualify for free standard shipping, regardless of order value or destination. We cover the full cost of shipping—you’ll never be charged extra for delivery.
  • Exceptions: 极少数 remote locations（如部分岛屿、战乱地区）可能因物流限制无法送达，或需额外延长配送时间。下单前若系统提示无法配送，可联系客服咨询替代方案。

2. Shipping Methods & Delivery Times

We partner with trusted global logistics providers (including UPS, FedEx, DHL, and local postal services) to ensure reliable delivery. Delivery times vary by destination and shipping method:

  • Standard Shipping:
  • North America (U.S., Canada): 5-10 business days
  • Europe: 7-14 business days
  • Australia & New Zealand: 8-16 business days
  • Asia: 7-15 business days
  • Africa & South America: 10-21 business days
  • Expedited Shipping (Optional): For faster delivery, you can upgrade to expedited shipping at checkout (additional fees apply). Expedited delivery times typically range from 3-7 business days for most regions—exact timelines will be displayed during checkout based on your location.
  • Processing Time: All orders are processed within 1-3 business days (Monday-Friday, excluding holidays) after payment confirmation. Processing time does not include delivery time.

3. Order Tracking

  • Tracking Information: Once your order ships, we’ll send a confirmation email with a unique tracking number and a direct link to track your package. You can also view your order status and tracking details by logging into your Brumatedeals account and navigating to the “Order History” section.
  • Tracking Updates: Tracking information may take 24-48 hours to activate after your order ships (depending on the logistics provider). If you don’t see updates within 48 hours, contact our team for assistance.

4. Customs, Duties & Taxes

  • Import Fees: Please note that international orders may be subject to customs duties, taxes, or import fees imposed by your country’s customs authorities. These fees are not included in your order total (as they vary by region) and are the sole responsibility of the recipient.
  • Customs Documentation: We will provide all necessary documentation (commercial invoice, product details) to facilitate customs clearance. If you need additional documentation for your order, contact [email protected].
  • Delays Due to Customs: Customs processing times vary by country and are beyond our control. If your package is held by customs, we recommend contacting your local customs office for updates or assistance.

5. Special Shipping Notes

  • Remote Locations: Deliveries to remote areas (e.g., rural regions, islands) may take an additional 3-5 business days beyond the standard delivery timeline.
  • Holiday Delays: During peak seasons (e.g., Christmas, Black Friday, local holidays), shipping carriers may experience delays. We recommend placing orders in advance to ensure timely delivery—we’ll always display estimated holiday delivery windows on our website.
  • Incorrect Addresses: It’s your responsibility to provide accurate and complete shipping information (including street address, city, postal code, and contact number). If a package is returned to us due to an incorrect address, we’ll contact you to verify details and reship the order (additional shipping fees may apply for reshipment).
  • Lost or Stolen Packages: If your package is marked as delivered but you haven’t received it, please check with your local postal service or building management first. If the package is confirmed lost or stolen, contact our team within 14 days of the delivery date—we’ll investigate and arrange a replacement or refund.

6. Pre-Order Shipping

  • Pre-ordered products will ship on or before the scheduled release date. You’ll receive a shipping confirmation email once your pre-order ships, and delivery times will follow the standard timelines outlined above.
  • Free standard shipping applies to pre-orders as well—no extra cost to have your pre-order delivered to your door.

7. Contact Us

If you have questions about shipping, tracking, or your order’s delivery status, please reach out to our customer service team:

  • Email: [email protected]
  • Response Time: We aim to respond to all shipping inquiries within 24-48 business hours (Monday-Friday, excluding holidays).

We’re committed to getting your Brumatedeals products to you quickly and reliably, with the convenience of free worldwide shipping. Thank you for choosing our innovative insulated drinkware—we hope it enhances your adventures, near and far.

— The Brumatedeals Logistics Team